At Martovia, we aim to provide a reliable, transparent, and efficient shipping experience for all our customers. This Shipping & Delivery Policy outlines how we handle order processing, shipping, and delivery in accordance with Google Merchant Center policies and standard e-commerce best practices.

1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer. You will receive an email notification once your order has been shipped.

2. Shipping Methods and Carriers
We partner with trusted logistics providers to ensure safe and timely delivery of your orders. Shipping methods vary depending on your location and product type. Standard and expedited shipping options are available at checkout.

3. Estimated Delivery Time

• Standard Shipping: 5–10 business days within the United States

• Expedited Shipping: 2–5 business days
  Delivery times are estimates and may vary based on weather conditions, customs delays, or courier issues beyond our control.

4. Shipping Charges
Shipping costs are calculated at checkout based on order weight, dimensions, and destination. Occasionally, we offer free shipping promotions, which will be clearly mentioned on our website and product pages.

5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your delivery status in real time. Please allow up to 24 hours for tracking information to become active.

6. International Shipping
Currently, Martovia ships primarily within the United States. For international orders, please contact our support team at support@martovia.website to confirm availability, rates, and delivery timelines.

7. Delivery Issues or Delays
If your order is delayed or lost during transit, our team will work closely with the shipping carrier to resolve the issue promptly. Please contact us if your package does not arrive within the estimated timeframe.

8. Incorrect Address Information
Customers are responsible for providing accurate shipping details at checkout. Martovia is not liable for delays or lost packages due to incorrect or incomplete addresses. Please double-check your information before placing an order.

9. Damaged or Missing Items
If your order arrives damaged or with missing items, contact us within 48 hours of delivery with photos of the package and product. We will arrange a replacement or issue a refund after reviewing your claim.

10. Contact Information
For any questions about shipping, delivery, or order tracking, please contact us at:
Address: 509 E Erwin St, Tyler, TX 75902, USA
Phone: +1 830 215 45967
Email: support@martovia.website