At Martovia, customer satisfaction is our top priority. We want you to feel confident and happy with every purchase you make from https://martovia.website. This Return & Refund Policy explains our process for returns, replacements, and refunds in full compliance with Google Merchant Center policies and consumer protection guidelines.

1. Eligibility for Returns
We accept returns for most items within 7 days of delivery, provided the product is unused, undamaged, and in its original packaging. To initiate a return, please contact our support team before sending the item back.

2. Non-Returnable Items
Certain items are not eligible for return, including:

• Customized or personalized products

• Items marked as “Final Sale” or “Clearance”

• Products that show signs of use or damage after delivery

3. Return Process
To start a return, contact us at support@martovia.website with your order number, reason for return, and photos (if applicable). Once your request is approved, we’ll provide you with return instructions and the return shipping address. Returns sent without prior authorization may not be accepted.

4. Condition of Returned Items
All returned products must be in new, unused condition with original packaging, tags, and accessories. We reserve the right to reject returns that do not meet these requirements.

5. Refund Process
Once your return is received and inspected, we’ll notify you via email about the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the product was defective, damaged, or sent in error. In such cases, Martovia will cover the full cost of return shipping.

7. Damaged or Defective Products
If you receive a damaged or defective item, please notify us within 48 hours of delivery. Provide clear photos of the product and packaging, and our team will arrange for a replacement or full refund.

8. Order Cancellations
Orders can only be canceled before they are shipped. Once an order is dispatched, it cannot be canceled. However, you may still return the item after receiving it following our return policy guidelines.

9. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please check with your bank or credit card provider. If the issue persists, contact us at support@martovia.website, and we’ll be happy to assist.

10. Contact Information
For all return and refund-related inquiries, please reach out to:
Address: 509 E Erwin St, Tyler, TX 75902, USA
Phone: +1 830 215 45967
Email: support@martovia.website