At Martovia, we stand behind the quality and craftsmanship of every décor piece we offer. Our goal is to ensure that every customer receives a product that meets our high standards of design, durability, and satisfaction. This Warranties Policy outlines the coverage, conditions, and limitations of product warranties in full compliance with Google Merchant Center policies and consumer protection standards.

1. Warranty Coverage
All eligible products purchased from https://martovia.website come with a limited warranty of 30 days from the date of delivery. This warranty covers manufacturing defects in materials or workmanship under normal household use.

2. What the Warranty Covers
Our limited warranty applies to defects such as:

• Structural damage caused by poor workmanship

• Missing or incorrectly assembled components

• Material flaws or surface defects not caused by misuse

3. What the Warranty Does Not Cover
The warranty does not cover issues arising from:

• Normal wear and tear

• Improper use, handling, or installation

• Accidents, misuse, or neglect

• Unauthorized modifications or repairs

• Damage caused by exposure to moisture, heat, or chemicals

4. Warranty Period
The warranty period begins on the date your order is delivered and lasts for 30 days. After this period, Martovia is not liable for damages or defects unless required by applicable consumer protection laws.

5. Filing a Warranty Claim
To submit a warranty claim, please contact our customer support team at support@martovia.website. Include your order number, a detailed description of the issue, and photos or videos showing the defect. Our team will review your claim within 3–5 business days and provide further instructions.

6. Resolution Options
Depending on the issue and product condition, Martovia may offer one of the following solutions:

• Replacement of the defective item

• Repair (where applicable)

• Full or partial refund to your original payment method

7. Shipping Costs for Warranty Claims
If your warranty claim is approved, Martovia will cover the shipping costs for returning or replacing the defective product. For claims that do not meet warranty conditions, the customer is responsible for all shipping expenses.

8. Third-Party Products
Some products may be supplied or manufactured by third-party vendors. In such cases, warranty claims will be processed according to the manufacturer’s warranty terms, and Martovia will assist in facilitating the claim on your behalf.

9. Limitation of Liability
Martovia’s liability under this warranty is limited to the repair, replacement, or refund of the purchased product. We are not responsible for indirect, incidental, or consequential damages resulting from product use.

10. Contact Information
For warranty inquiries or claim assistance, please reach us at:
Address: 509 E Erwin St, Tyler, TX 75902, USA
Phone: +1 830 215 45967
Email: support@martovia.website